«Ukrainian Institute of Plant Variety Examination (UIPVE)»
Research and development institute and expert body in the field of protection of plant variety rights
How did it all begin?
  • There was no joint database, staff spent a lot of time creating documents and regular accounts
  • Required automation that creates and sends invoices for services
  • There was a need to introduce online payments and integrate them with accounting
  • Customers could not go to their personal account and see the history of the accounts Analytics were missing
What was implemented?
Odoo CRM, Invoicing
  • Implemented automation processing customer requests
  • Integrated the payment system with the applicant's office
  • Created an office in which the user sees the entire history of their appeals
  • Integrated the system with the customer database for all 30 years of operation
  • Implemented the possibility of automatic invoicing for the processing of applications, with the possibility of online payment from the personal account of the applicant
  • Due to automation, when forming accounts, the distribution depending on the classification of the applicant is taken into account

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