«Ukrainian Institute of Plant Variety Examination (UIPVE)»
Research and development institute and expert body in the field of protection of plant variety rights
How did it all begin?
- There was no joint database, staff spent a lot of time creating documents and regular accounts
- Required automation that creates and sends invoices for services
- There was a need to introduce online payments and integrate them with accounting
- Customers could not go to their personal account and see the history of the accounts Analytics were missing
What was implemented?
Odoo CRM, Invoicing
- Implemented automation processing customer requests
- Integrated the payment system with the applicant's office
- Created an office in which the user sees the entire history of their appeals
- Integrated the system with the customer database for all 30 years of operation
- Implemented the possibility of automatic invoicing for the processing of applications, with the possibility of online payment from the personal account of the applicant
- Due to automation, when forming accounts, the distribution depending on the classification of the applicant is taken into account
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