Kyiv-Mohyla Business School (KMBS)
One of the leading business schools in Ukraine and Eastern Europe
Participant of the UN Global Compact
iUM
CASE
COMPANY:
HOW WAS IT STARTED?
- The company decided to replace the Bitrix24 system, which has Russian origins, with an alternative CRM system
- During the transfer of historical data, it was important not only to preserve the connections but also to adapt them to the format of the new system
WHAT WAS IMPLEMENTED?
RESULT:
- Successful data transfer from Bitrix24 to Zoho CRM was completed
- Different types of blueprints were set up in Zoho CRM, allowing departments to follow specific sales processes tailored to particular product or service types
- CRM integration with the website was implemented, ensuring convenient data exchange and improved customer interaction
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