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Zoho CRM
support service

We monitor, maintain and develop your CRM — we take ownership of the system so you can focus on running your business.

Does this sound familiar?

Typical picture without a support system
What you get with us
Something breaks — you search for a contractor
One team that knows your system inside out
No clarity on when it will be resolved
Fixed service format with defined timelines
You explain the context from scratch every time
Response within 20 minutes
The CRM falls behind business changes
CRM evolves alongside your business

What sets
our support apart

1
One team — full accountability
A single team is responsible for your system. Every issue is resolved quickly and without handoffs.
2
All requests in one place
You submit requests through a single service channel — we handle prioritisation and take tasks into work ourselves.
3
Clear turnaround times (SLA)
You always know when to expect a response and when a task will be closed. Defined timelines at every stage.
4
Changes without risk
New functionality is introduced without threatening system stability — we test, control and document every change.
5
Transparent planning
You can see what is currently in progress, what is in the queue and where the system is heading. Full visibility without unnecessary calls.

Service packages
for B2B CRM

Consultation support
We answer questions about how the system works. Up to 10 consultations per month — free of charge.
Basic support
Consultations plus up to 3 operational tasks per month: configuration adjustments, error fixes, access rights management.
Operational support
Unlimited requests within the package. The system stays stable and tasks are prioritised around business needs.
Basic development
Full operational support plus 1 Change per month for minor improvements and system enhancements.
Systemic development
Change management in step with your business: task prioritisation, rapid deployment of new processes, proactive system development.

Who is this service for

Your team uses the CRM actively every day
There are many questions and small tasks, but spending developer time on them — or resolving them yourself — is too costly.
Your CRM requires ongoing maintenance
The business changes, and the system needs to keep pace. You need a partner who knows your configuration from the inside.
Stability and predictability matter to you
Any disruption means lost leads or stalled processes. You want to know that someone will respond quickly and resolve the issue.
You plan to develop the system further
New processes, integrations, modules — these require not one-off contractors, but a team that understands the context and sees the full picture.
Your support budget needs to be predictable
Unpredictable hourly invoices make planning difficult. A fixed package gives you clear visibility of monthly costs.
You want to focus on the business
We take ownership of the technical side of CRM so your team can focus on selling — not on system configuration.

How does the onboarding process work?

We agree on the package and working format
We connect you to the service channel
We get to work

Got Questions? We’ve Got Answers

How quickly do you respond to requests?

We respond within 20 minutes during business hours (Monday–Friday, 09:00–18:00). Simple tasks are closed quickly; for complex ones, we agree on a timeline after analysis.

What tasks are included in the package and what are not?

We handle user queries, configuration adjustments, error fixes and system changes — depending on the selected package. If a task requires complex development, new processes or integrations, it is scoped as a separate project.

How do I submit a request?

Once onboarded, you receive access to a dedicated service channel through which all requests are submitted. This ensures fast processing without loss of context.

How does the onboarding process work?

We agree on the package and working format → connect you to the service channel → begin work. The process requires minimal time on your side.

Can I change my package after starting?

Yes, the package can be adjusted based on your tasks and workload. We adapt the format to meet your actual needs.

What is the difference between Lite PRO and PRO?

Lite PRO is suited for a smaller volume of tasks. PRO is for regular, ongoing CRM work without limits on the number of requests.

What is the difference between development and support?

Support covers work on the existing system: questions, errors, configuration. Development covers changes to processes, business logic or CRM functionality.

What if a task turns out to be more complex than expected?

We analyse tasks before starting work and agree on the realistic scope upfront. If a task falls outside the package scope, we notify you in advance and propose options.

How do I know which package is right for me?

We will work through it together. It depends on the volume of tasks and your requirements for system development.

We'll help you find the right support package

Describe your challenge — we'll recommend a solution


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    Zoho CRM Support for Business

    Zoho CRM is a powerful tool, but without proper maintenance it quickly becomes a source of operational chaos. Errors accumulate, configurations become outdated and the team spends time navigating the system instead of selling.

    We provide Zoho CRM support: fixing bugs, configuring processes, implementing changes and consulting your team. Fixed packages — no hourly billing and no unpredictable costs.

    We work with businesses from 30+ countries. 10 years in the Zoho ecosystem, 500+ completed projects.

    Ask for a call


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