CHANNELS
Orders slip through the cracks
Website, marketplaces, Instagram, phone — your team merges it all by hand, and some orders simply vanish.
CRM & AUTOMATION · E-COMMERCE & RETAIL
CRM for retail & ecommerce
All orders from your website, phone, Instagram and marketplaces — in one system that works for your profit, powered by CRM and AI.
ZOHO PARTNER · DOZENS OF ECOMMERCE PROJECTS
We automate ecommerce
and retail end-to-end
and retail end-to-end
500+
projects
delivered
delivered
10+
years
on the market
on the market
50+
specialists
on the team
on the team
36
countries
with our clients
with our clients
01 / SOUND FAMILIAR?
Orders grow — and your store drowns in manual work.
As order volume grows, manual processes start costing you money every single day:
INVENTORY
Stock counts lie
You sell what's out of stock; the site says “available”, the warehouse says zero. Refunds and bad reviews follow.
SHIPPING
Labels and couriers — by hand
Copy-pasting addresses, shipping mistakes, and zero control over delivery statuses.
MARKETING
Customer buys — and disappears
No segments, no reminders, no repeat sales. Nobody is tracking LTV.
TEAM
Everything rests on people
A manager gets sick and orders stall. Onboarding new hires is slow, and mistakes are constant.
OWNER
Running the business on gut feel
Revenue by channel, margins, where the bottleneck is — you only see it at the end of the month.
Recognize even one of these? On a free consultation we'll show how it's all solved in one system.
02 / SOLUTION
One operations hub — from cart to doorstep.
Not “yet another app”, but a system that connects everything your store already runs on:
ORDERS
Every channel in one window
Website, marketplaces, social and telephony — an omnichannel CRM captures it all automatically, with no manual entry.
INVENTORY
Stock counts you can trust
CRM ↔ accounting sync: reservations, write-offs and cost price — with no discrepancies.
SHIPPING
Shipping labels in one click
Auto-created shipments, courier tasks with photo reports, delivery statuses inside the system.
MARKETING
Repeat sales
Segments, triggered campaigns and coupons via API — LTV grows without manual work.
AI
AI works with your data
Demand forecasting, auto-segments and reports on a chat request — on your real numbers.
OWNER
The full picture in real time
Sales, margin, couriers and returns — on one dashboard, from your phone.
It's already working in stores like yours.
300 000
customers unified into one system for an electronics chain
24/7
automated SMS and email bring customers back for repeat purchases
0
manual steps from cart to shipping label
Among our clients: BeaverCraft, Anoeses, Buyitalwax, Kids Fantasy, YOCO, Logic Power — and an international ecommerce brand with $10M in annual turnover.
03 / SERVICES
From audit to support — a closed loop.
First we analyze and select — we implement only what delivers results. And we stay with you once the system is live.
1
CONSULTING
CRMiUM Audit
We analyze your processes and pick the right system for your model — before any implementation.
2
AI DIAGNOSTICS
AI Ready Audit
A 5-day express diagnostic: a process map and an automation roadmap with ROI estimates.
3
IMPLEMENTATION
CRMiUM Implementation
We implement in 1–2 week sprints with demos — without pausing your sales.
4
TRAINING
CRMiUM Academy
We train your team to work in the system — so the knowledge doesn't rest on one person.
5
RESULTS · KPI
CRMiUM Performance
We own the outcome: we forecast the impact and work to your KPIs.
6
PROACTIVE
CRMiUM HyperCare
We monitor the system and logs with your dedicated admin — we catch issues before you do.
7
ON DEMAND
CRMiUM Support
Reach out whenever you need: tweaks, consultations and system growth.
Business grows → new processes → the loop repeats
04 / EXPERT
The expert behind the solution.
Pavlo Yakovenko
Founder & CEO of CRMiUM
“We can do more than just set up a CRM. I uncover the real causes and work with them, not with the symptoms.”
Brought Zoho to Ukraine first and made CRMiUM its only Premium partner. A team of 50+ specialists and 500+ implementations over 10+ years — including dozens of online stores and retail chains. Helps companies find their growth points.
05 / CLIENTS
Trusted by leading brands.
Dozens of online stores and retail chains — from beauty brands to international ecommerce companies.
Glimat
EXPERTYCO
YOCO
Logic Power
Buyitalwax
BeaverCraft
Kids Fantasy
Anoeses
06 / PARTNERSHIPS & CERTIFICATIONS
An official partner of leading platforms.
Premium Partner
Odoo
Silver Partner
Authorized Partner
Creatio
Authorized Partner
07 / REVIEWS
Recommended — and they come back.
“
They all knew what should be done perfectly.
We now have 20,000 customers in the CRM and more than 300,000 unique customers across our databases. I've launched 12 successful SMS campaigns and built more than 9 customer segments - after the CRM I recognize my customers far better. We use not only email but also messengers, which makes everything easy. True professionals.
See the review on Clutch ✓“
They always find a way to implement what we need.
We increased efficiency and spend far less time on manual work, because the system does it for us. All our data lives in one source, and we receive and ship products 60% faster - customers are happy. CRMiUM built our CRM, ERP and HR system around our processes: from request to quotation to order.
See the review on Clutch ✓08 / FAQ
Questions we hear most often.
We already have a CRM, but it never took off. Do you rebuild from scratch?
No, we don't rush to tear everything down. First we run an audit to see why the system isn't working: often it's not the platform itself, but how it was set up for your processes and whether the team was trained. In most cases it's more cost-effective to fix the existing system than to pay for a fresh implementation. Every second client comes to us after a failed project with another vendor, so this scenario is routine for us. And if the system genuinely can't handle your tasks, we'll say so honestly and show what to change and why.
Zoho or Odoo — which should I choose for an online store?
It depends on your model, not on our preferences. If omnichannel sales, marketing and service are the priority, we usually recommend Zoho: it launches fast and covers most ecommerce tasks. If you also need deep inventory, accounting, purchasing and finance alongside sales, Odoo ERP is the fit: a full ERP for an online store or retail chain, in the cloud or on your own server. We're a multi-vendor integrator, so we don't “sell a license” — on a consultation we review your processes and tell you honestly which platform pays off faster.
Which websites, marketplaces and carriers do you integrate with?
That's one of our strengths. We connect your store on Shopify, WooCommerce, BigCommerce or Magento, marketplaces like Amazon, eBay and Etsy, carriers such as DHL, UPS, FedEx and USPS, plus telephony, WhatsApp, Instagram and Facebook Messenger. Orders from every channel land in one system automatically, and statuses and shipping labels update without manual copying. If a service you use has an API — we'll connect that too; we take the complex integrations on ourselves.
How much does it cost and how long does implementation take?
Cost depends on the scope, so we quote it after a short audit of your processes — no numbers pulled from thin air. We work in short 1–2 week sprints with demos: you see results along the way, not “in six months or so”. A basic operations hub usually goes live in 4–8 weeks, then we expand the system to new departments step by step. We migrate data from Excel or an old CRM without pausing your sales — the business keeps running as before.
What happens after launch?
We don't disappear once the project is delivered — on the contrary, most clients stay with us for years. There are two support formats: HyperCare — proactive support where we monitor the system and logs and assign you a dedicated admin; and Support — tweaks and consultations on request. We grow the system together with your business: for seasonal peaks, new sales channels and an expanding product range. So the solution doesn't “freeze” at launch — it keeps working for results.
09 / CONSULTATION
FREE CONSULTATION
We'll match the right system
for your store.
Leave a request — we'll review your channels, inventory and processes and suggest a solution. No pressure, no sales decks.
LEAVE A REQUEST
CRM and automation for ecommerce and retail
CRMiUM implements CRM for ecommerce and automation for retail: we unify your website, telephony, messengers, marketplaces, inventory and shipping into one omnichannel system. Your team stops moving orders by hand, abandoned carts are worked automatically, and the owner sees sales, conversion and returns in real time.
Retail CRM and ecommerce CRM
We configure a retail CRM for your model — from a B2C store selling on Instagram to a retail chain with dozens of locations. An ecommerce CRM gathers orders from every channel into one funnel, keeps clean customer records, segments the base and drives repeat sales. For retail — coupons, loyalty programs and analytics by location and channel.
Ecommerce ERP: inventory, accounting, purchasing
When a CRM isn't enough, we implement Odoo — a full ERP for ecommerce and retail: inventory and reservations, purchasing, cost price and finance run in one loop with sales. We deploy your ecommerce ERP as a cloud ERP for retail or on your own server, depending on your data requirements.
Integrations: platforms, marketplaces, shipping, messaging
We integrate your CRM with a store on Shopify, WooCommerce, BigCommerce or Magento, with marketplaces like Amazon, eBay and Etsy, with carriers such as DHL, UPS, FedEx and USPS, and with communication channels: WhatsApp, Instagram, Facebook Messenger and email. Payment statuses stay in sync with your storefront checkout, and orders and statuses flow between systems automatically.
We select the right system — CRM, ERP or BPM — for your model: omnichannel sales on the Zoho ecosystem or a full operations cycle on Odoo ERP. We work with online stores and retail chains across the US, UK, EU and worldwide.
More about us — on the CRMiUM site · CRM for B2B.