«Nebesna Krynytsa»
The company is one of the three leaders in the water delivery market in Kiev
How did it all begin?
  • Work on accepting orders was carried out in 1C. The system was very crowded, managers were uncomfortable to work
  • Attracting new customers was not automated, orders from new customers were transferred to the contact center on paper
  • Pricing was fully formed manually
  • Repeated orders were accepted in passive mode: the order was made only after the customer's request
  • Customer satisfaction was not systematically assessed, only incoming complaints were accepted
  • Cross-sales were only at the level of consciousness of the contact center operators
What was implemented?
Zoho CRM + Zoho Creator + Zoho Analytics
  • Automate the attraction of new customers: personal sales, mailings
  • Dashboards and reports have been introduced for both operational management and analytics.
  • Sales planning is now automatic
  • Orders are accepted not only by phone, but also by website, mobile application, chatbot
  • Automated cross-sale and upsell
  • Implemented the possibility of forming and printing route sheets
  • There is an automatic generation of repeat orders based on the frequency and volume of purchases
  • Set up processes for working with receivables, LTV client management
  • Automated pricing: price lists, individual prices, promotions, referral program, promo codes, special offers
  • Introduced customer satisfaction assessment and complaint handling

Do you want the same?!

Leave a request to get a consultation and the "TOP 10 mistakes at the stage of CRM implementation" checklist

    Other cases

    Ask for a call

      We will contact you

        Preferred way of contact: