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Thoroughly SELECT,
Competently integrate,
CAREFULLY Support

Leave a request to find a CRM solution for the rapid growth of your brand
Among
our clients
SOMETIMES BUSINESS IS NOT AT ALL SWEET
in matters related to CRM
There are many solutions in the CRM market
It is unclear which platform to choose in order not to overpay, but at the same time get all the necessary functions
We already had bad incidents with the contractors
Every 2nd entrepreneur has a bitter experience with the implementation: they did not deliver on time, they did not finish, they disappeared

It seems that the employees will raise a riot
Not all team members understand the value of a CRM system for business. It seems that they will protect their notebooks to the last
And still, without CRM, it's complete chaos
Despite the fact that it is scary to start CRM implementation, you realize that scaling is simply impossible without competent automation


CRM is not just a program, a project, a one-time action
In order to bring results for the same "software", you need to do a lot of work, which is convenient for many integrators to keep silent. We are convinced that CRM is a business function, not a project or software. In order to start bringing real benefits for CRM, the company must determine the owner of the system, implement a culture of work in CRM, processes for collecting wishes for the system and its constant modernization and development...
We believe in CRM as
a business function
We become long-term partners for our clients, we constantly develop and improve the business processes of companies with the help of IT solutions


How do they usually work with CRM?
How does CRMiUM work?
They come with a familiar solution and say: "We need to implement only this CRM". They promise that it will solve all the tasks set
We analyze the request, the specifics and the real tasks of the business. We select the optimal
CRM / EPR / HRM system among the most popular platforms
CRM / EPR / HRM system among the most popular platforms
They implement "according to a template", ignoring the features of the client's processes. As a result, the customer gets a lot of unnecessary functions and important points are simply missed
We conduct a preliminary audit of business processes, we set priorities based on the real needs of the business
They allocate the nearest free team to the project, without thinking about whether this team has valuable experience for the client
Based on the tasks and points of growth, we select a team of experts with experience and the necessary expertise in your field
They write and demand to coordinate complex technical tasks in a language that is completely incomprehensible to the business customer
We are developing the implementation concept —
a document that describes the requirements for a CRM system in a clear language
a document that describes the requirements for a CRM system in a clear language
They take a long time to configure the system, and when they finally show the result, it often does not meet expectations
During the setup process, we conduct intermediate demo shows of the system weekly. This allows you to quickly get feedback and avoid "expectations vs reality" memes
They rarely conduct high-quality training of company employees on working with CRM
We place special emphasis on user training. We record detailed video instructions
Even less often they are ready to accompany the launch and work with the resistance of the staff. They focus on technical system setup
We implement the solution comprehensively until all business processes are established, and employees fully work in CRM
System maintenance is usually the last priority. The team switches to new projects, and the development of the system becomes the task of the customer
We continue to develop the system. We are engaging our support department, which has one of the main KPIs - the reaction speed
Leave a request to get advice and find out
how CRMiUM will help to establish
business processes in your company
business processes in your company
Our solutions for business
Platform selection
We help to select a CRM / ERP / HRM platform for those who are not versed in the IT solutions market and are afraid of making a mistake
What is included:
- We conduct interviews, clarify areas of concern and tasks
- We clarify the features of your business processes
- We analyze the collected information
- We provide reasonable recommendations for the use of one or more CRM/ ERP / HRM platforms
- We demonstrate the live operation of the systems that you are interested in
Audit
We find growth points for improving the business processes of those who already use CRM
What is included:
- We conduct an audit of your business processes
- We analyze the quality of your CRM settings
- We recommend improvements to your CRM that will increase efficiency
- We give recommendations on business processes, the platform, and solving current problems
- We go beyond the CRM system, we give recommendations on the automation of your business in general
Preparing processes for automation
For companies that have a "mess" in their processes and there is a risk of getting automated chaos
What is included:
- We analyze the current processes
- We identify non-optimal processes: duplication, "bottlenecks", slow stages, unnecessary documents and reports
- We make recommendations for process optimization
- We describe the processes for subsequent automation
- We generate a set of KPIs for monitoring each process
- We model reports and dashboards for process analysis
Turnkey implementation
For those who want to delegate the implementation to professionals and get a working CRM system
What is included:
- We divide the system setup into sprints (1-2 weeks)
- We set up CRM and integration with other systems
- Each sprint we demonstrate an intermediate result, make adjustments based on feedback
- We conduct user training and record video instructions for working with CRM
- We load the primary data for working in the system
- We support the launch - we work with the objections of employees, make adjustments, advise
Support and development
For companies that want to constantly improve their processes
What is included:
- We assign a professional team of integrators to your CRM
- We respond quickly to any request, as well as make suggestions for improving your CRM system ourselves
- We constantly refine and optimize CRM so that your business gets the maximum benefit from the system
- We monitor the new products of your CRM platform and implement them if necessary
- We conduct additional training and update the instructions
- We periodically conduct a full audit of the system, remove old unclaimed processes and recommend the introduction of new functions
Outsourcing CRM Administrator
Assistance to those companies that want perfect order and reliable analytics in CRM
What is included:
- We select a CRM administrator for your company
- We train the administrator in all the subtleties of setting up your CRM system
- Administrator:
- monitors the quality of the CRM system management by employees
- prepares reports from CRM, builds dashboards, extracts any information from CRM on request
- adds and disables users, distributes access rights
- advises employees on working in CRM, trains new ones
- does many other benefits for the CRM system - The administrator has access to all the training programs of CRMiUM and to the consultations of highly qualified experts, due to this, he or she is constantly developing and has up-to-date knowledge
If you want to grow many times faster than your competitors and are ready for fruitful work
Leave a request — we will discuss all the details and benefits at the meeting
WHO IS CRMiUM
Perhaps the only CRM experts who want to establish
your company's business processes more than you do.
your company's business processes more than you do.
Let it sound trite, but our main value is the team!
Most of the employees of CRMiUM are trained from scratch inside the company, and the entire top management is grown up from ordinary employees


7+
years in the market of CRM implementation and consulting
300+
successfully launched projects
45+
experts in the team
OUR MAIN VALUE
—
A TEAM OF EXPERTS

Name
Pavlo Yakovenko
Pavlo Yakovenko
Position
Managing Partner
Managing Partner
Quote
Automation is what distinguishes market leaders from outsiders!
Automation is what distinguishes market leaders from outsiders!

Name
Rodion Dovzhenko
Rodion Dovzhenko
Position
Managing Partner
Managing Partner
Quote
We perform complex tasks immediately, impossible ones require a little more time!
We perform complex tasks immediately, impossible ones require a little more time!

Name
Yana Syrotiuk
Yana Syrotiuk
Position
Chief Operating Officer
Chief Operating Officer
Quote
Don't sell a service, solve the client's problem and he will pay for your expertise!
Don't sell a service, solve the client's problem and he will pay for your expertise!

Name
Serhii Zhytkov
Serhii Zhytkov
Position
Regional Manager
Regional Manager
Quote
There is no perfect CRM, there is a perfect solution!
There is no perfect CRM, there is a perfect solution!

Name
Mykola Troianchuk
Mykola Troianchuk
Position
Regional Manager
Regional Manager
Quote
CRM helps develop partnerships and creates new collaboration opportunities.
CRM helps develop partnerships and creates new collaboration opportunities.

Name
Maksym Danyshevskyi
Maksym Danyshevskyi
Position
Chief Financial Officer
Chief Financial Officer
Quote
Precision is the politeness of kings!
Precision is the politeness of kings!

Name
Andrii Teterin
Andrii Teterin
Position
Head of Zoho Practice
Head of Zoho Practice
Quote
CRM implementation is a strategic decision, an investment in the future success of your company!
CRM implementation is a strategic decision, an investment in the future success of your company!

Name
Eugen Zagoruiko
Eugen Zagoruiko
Position
Head of Odoo Practice
Head of Odoo Practice
Quote
I don't like to limit myself in anything, so I'm implementing Odoo!
I don't like to limit myself in anything, so I'm implementing Odoo!

Name
Tetiana Zhyhach
Tetiana Zhyhach
Position
Head of Creatio Practice
Head of Creatio Practice
Quote
Creatio is about technological effectiveness and the beauty of solution!
Creatio is about technological effectiveness and the beauty of solution!

Name
Viktoriia Zinchenko
Viktoriia Zinchenko
Position
Head of Internal Project Office
Head of Internal Project Office
Quote
Optimization of internal processes is a key tool in creating a company's symphony of success.
Optimization of internal processes is a key tool in creating a company's symphony of success.

Имя
Dmytro Zahorulko
Dmytro Zahorulko
Position
Technical Lead
Technical Lead
Quote
There are no unsolvable tasks, there is little time for research!
There are no unsolvable tasks, there is little time for research!

Name
Illia Astakhov
Illia Astakhov
Position
Head of Pipedrive, NetHunt, HubSot Practice
Head of Pipedrive, NetHunt, HubSot Practice
Quote
Implementation should be fast and efficient!
Implementation should be fast and efficient!

And 30+ more CRM experts ...
CRMiUM is not just a technical contractor
We work with the business for a long time and become partners. We help you choose the optimal system, select an experienced team, work comprehensively on the goals of your business and take responsibility for the result.

Leave a request to get a consultation
and the "TOP 10 mistakes at the stage of CRM implementation" checklist